A woman from BC says that she is amazed at how a person was able to add a mortgage out and va and without her permission.
“I am tired of the mind that you can open a mortgage in a completely different province and may not be present,” Haley Leo told the Consumer Matters.
Langli, a resident of BC, says that his sad night dream began on February 14, 2025 when she logged in her CIBC account and found that some of her personal information had changed.
“My name, but my address, phone numbers – there were three different phone numbers added. This address was changed to Fort Saskachevan, Alberta, “Leo said.
Leo says she has not received any notification or alert from her bank. When she contacted the CIBC, she said she was affiliated with her fraud, where staff members stabilized her account.
After waiting for several hours, Leo says that the CIBC opened a new bank account in its name, the issue was solved. “They said everything was updated and I should go,” Leo said.
However, after 11 days, Leo says she had issues again with her CIBC account. “I tried to check my banking in the banking banking to check my balance and I cannot log in. Again, no instructions, no calls, no emails, nothing,” Leo said.
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More worrying, Leo says that the CIBC informed him that someone had opened a mortgage in Alta’s Fort Saskachevan. With an individual line of credit. Leo says his name was also on the mortgage.
“They (CIBC) end up telling me that all the information has changed since the day I came to the original 14, the same address, the same address, unless they took a mortgage of 0 260,000 under my name.”
“I didn’t apply for a mortgage. How did this happen? “
In an email statement, CIBC told the Consumer Matters:
“We looked at this and cannot confirm any fraud or identity theft. This was a limited processing issue to a single account that we are working to solve. “
Consumer affairs are called the number listed on Leo’s account. The person who responded to Call is also said that his name was ‘Haley Leo’ and said that she lived in Alta’s Fort Saskachevan. He also told the customer matters working with the CIBC issues regarding the account with the mortgage.
“I wish they could simply give me an explanation to close the account. That’s why they explained it. They told me it was cheating, “Leo said.
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Cyber ​​Crime Consultant Claudu Popa says CIBC’s response is very low for the customer’s confidence. “It is just a cuff statement and the bank does not realize from such a statement that only makes more questions. He does not answer any questions and it will raise concerns and concerns among other customers if other banking customers in Canada.
Popa says the threats for personal banking information are becoming more sophisticated. “We are also looking at situations where multi-factor authentication is being compromised these days. It is on the banks to educate people only to say that you are responsible for protecting your password and your account. “
Popa also recommends customers who find themselves in the same situation of Leo’s case or compromise their banking information, work quickly and wait for the bank to be investigated as it will take weeks or months.
It indicates contact with Ombudsman, Canada’s Privacy Commissioner’s Office and Canada’s financial consumer agency for banking services and investments. Popa also says it is also important to get a statement from the bank to clear your name to make sure your credit rating is in good condition.
Haley Leo says in BC that she has been told by the CIBC that the investigation is underway. However, she says she has lost faith in the CIBC and then took her business another – moved her funds to another rival.
“My biggest thing right now is security. Is all our information safe? “Leo said.
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