Joe Eagles couldn’t believe his eyes when he received an email in June saying he would be charged $690 for the annual rent for two propane tanks, instead of his previous rate of $99 plus tax, which he had been paying since 2021.
The Eagles, who are retired and living on a fixed income, asked Superior Propane to ask why the change was implemented, and were not satisfied with their explanation for the spike.
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“The increase is just incredible,” he said.
A spokesperson for Superior Propane told Global News that “rental fees are adjusted when tanks are idled or minimally used for extended periods,” saying this was to “offset increased costs associated with equipment maintenance and inspection.” “
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“In other words, I’m not using enough propane,” Eagles said. “But it’s a big difference.”
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