BC’s small business spoke for weeks after the Canadian e-CE Mars platform, Shopife, spoke after holding his payment funds. “They are charging us with money. We do not return any money collected from our customers to our bank, “said David Paulk.
North Sunich. BC business owner and his wife, Julie Polk, is a pet merchant of his own higgi. The couple opened their doors in early December 2024 and used shop inventory and used shopping as a point-Sale F-Sale platform.
Initially, the balls say they were satisfied with the shopife until they had their payment funds. Despite providing all the necessary documents, the balls say that Shopife is requesting that they verify their business. “We have re -uploaded the documents, we have emailed documents, we have chatted several times to try and get help,” said Julie.
“We need money to pay the bills, pay the staff and stock the store.”
Julie says her frustration is a lack of consumer service and lacks human-to-human contact with Shopife while seeking help. “You can’t talk to anyone on the phone,” he said.
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Better Business Bureau lists similar complaints of frustrated business owners, Shopife holding is angry with paying payments and some help from the company.
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Some retail analysts say that the world of automation is a growing problem that is not paid attention.
“How can we make it a good experience for our shopkeepers and our professional customers? We’re not doing it. She is a huge miss right now. We are also going away from phone support – it’s getting less, “said Retail Advisor David Ian Gray.
Consumer Matters reached out for purchase on behalf of Pollux.
The next day, Julie and David Polk confirmed from Shopife that their account in good condition, and they would receive their funds.
However, Shopefe ignores Global BC’s request for comment. “Everything was tested in our account and they will start paying us our money,” said Julie.
Then the balls have received 26,735.55.
David said, “Honesty, integrity and support of your customers are important today, but apparently, in this case, shopping is so big that they have forgotten that they are people like us and other small businesses who really pay their bills. That is, “said David.
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